Shipping policy
Thank you for shopping with Prime Haven. We are committed to providing a smooth and reliable delivery experience for our customers.
Shipping Locations
We currently ship to customers throughout the United Kingdom.
Free Shipping
We offer free standard shipping on all orders within the United Kingdom. There is no minimum order requirement.
Order Processing
Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
Once your order has been processed and shipped, delivery usually takes 3–5 business days.
Please note that delivery times are estimates and may occasionally be affected by courier delays, severe weather, public holidays, or other circumstances beyond our control.
Order Tracking
When your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available. Please allow up to 24–48 hours for the tracking details to update.
Incorrect Shipping Address
Please ensure that your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Prime Haven is not responsible for orders delivered to an incorrect address provided by the customer.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please check your tracking information first. You may also contact our customer support team, and we will assist you in locating your order.
Damaged Packages
If your order arrives damaged, please contact us promptly and provide your order number along with clear photographs of the damaged package and product. Our team will review the issue and provide an appropriate solution.
Contact Us
For any questions regarding shipping or delivery, please contact the Prime Haven customer support team through our Contact Us page.